by Gene Reich | Jan 29, 2026 | Cybersecurity for MSPs, Solution Spotlight
As identity-based attacks continue to rise, MSPs are increasingly targeted through the human workflows that connect users, systems, and sensitive data. Social engineering, vishing, and credential theft no longer exploit infrastructure gaps alone, they exploit trust....
by Gene Reich | Aug 5, 2025 | Cybersecurity for MSPs, Qantas Breach, Scattered Spider, Social Engineering
The recent data breach at Qantas exposed the personal details of nearly six million customers. The breach was traced to a third-party call centre, not to a technical exploit like ransomware or firewall compromise. Between June 30 and July 2, attackers gained access to...
by Gene Reich | Jul 24, 2025 | Clorox and Cognizant, Cybersecurity for MSPs, Cybersecurity Threats, Reader's Choice, Scattered Spider
In a lawsuit filed this week in California state court, Clorox alleges that IT provider Cognizant Technology Solutions enabled one of the most damaging cybersecurity breaches in the company’s history, due to a lack of secure processes in routine support interactions...
by Gene Reich | Jun 19, 2025 | Cybersecurity for MSPs, MSP Security Best Practices, Pax8 Beyond, Secure Communication
The Pax8 Beyond Conference in Denver brought together managed service providers, vendors, and IT professionals for several days of panels, product demos, and informal discussions. The event focused heavily on AI, security and the evolving role of MSPs in an...
by Gene Reich | Jun 13, 2025 | Cybersecurity for MSPs, MSP Security Best Practices
Before Traceless existed, I ran an MSP. In fact, I still do. I’ve spent the last decade helping clients build secure systems, lock down data, and respond to threats in real time. If you’ve ever worked in this field, you already know how unpredictable that world can...
