Traceless is a communication security platform designed to support businesses facing two of the most pervasive challenges in modern organizations: verifying people in realtime workflows and preventing plain text secrets in from sitting in communication platforms, where they're easy prey for hackers. Instead of adding new portals or clunky workflows, Traceless integrates directly into the systems teams already use, including service desks platforms like ConnectWise and ServiceNow, chat platforms like Slack and Teams, and identity providers like Okta and Duo, to secure day-to-day communication where attacks most often occur.
Identity Verification Where It Matters
Whether it’s a password reset request in ConnectWise, a sensitive approval in ServiceNow, or a wire transfer instruction in Slack or Teams, attackers rely on impersonation and social engineering to slip past traditional defenses. Traceless closes this gap by embedding identity checks directly into these workflows.
Traceless is a communication security platform designed to support businesses in a remote-first world
From within a ticket or chat, staff can trigger a multi-factor authentication (MFA) challenge and know that the person on the other end has verified themselves. Traceless works with Duo, Microsoft Authenticator, Okta, SMS, email, robo-callback, and many other methods, giving organizations flexibility without forcing employees or customers into new tools. Every verification leaves a clear audit trail in the system itself, so future reviewers can see exactly how identity was confirmed.
Ephemeral Secret Sharing
Traceless also prevents the all-too-common problem of sensitive information being left in plain text. Passwords, API keys, and files are frequently dropped into chat messages, email threads, or ticket notes, where they linger long after they’re needed.
With Traceless, secrets are shared through one-time expiring links. A technician can generate a strong password using Traceless’s built-in generator or paste in their own. They set a time-to-live window, from 30 minutes to seven days, specify the recipient, then send the link through Slack, Teams, or one of many ticketing systems. The recipient can view it once, then it disappears from the system entirely. Notifications update the original ticket or channel to show when the secret has been retrieved, ensuring transparency without leaving residual data behind.
This approach reduces breach exposure by keeping sensitive business data out of permanent storage, while still allowing teams to communicate fluidly.
Seamless Setup and Everyday Use
Traceless is built to be fast to deploy and easy to use:
- Integrations with platforms like ServiceNow, Zendesk, HaloPSA, ConnectWise Manage, AutoTask, Jira, Slack, Teams, and others can be set up in minutes with API credentials.
- Slash commands in chat or a simple tab in a service ticket allow staff to rapidly interact with the tool as a fluid part of work
- Every action, whether sending a password, approving a reset, or verifying a user, fits neatly into existing workflows.
Benefits at a Glance
- Give teams two-click identity verifications during sensitive requests and approvals.
- Keeps sensitive data out of tickets, chats, and emails.
- Provides ephemeral, one-time-view messaging and file transfer.
- Works with leading MFA tools: Duo, Microsoft Authenticator, Okta, SMS, email, and more.
- Logs verification and retrieval events for audit and compliance purposes.
- Reduces breach exposure without slowing down employees or customers.
- Flexible API that allows Traceless to be integrated in fully-automated workflows
- SOC 2 Type 2 certified.
- Free unlimited 30-day trial, then simple month-to-month billing with no contract.
- Flexible pricing for mid-to-enterprise sized organizations.
A New Standard for Secure Communication
Cyberattacks are no longer just about exploiting technical flaws; they increasingly exploit people. Service desks, IT approvals, and everyday chat conversations are prime targets for impersonation. Traceless brings verification and ephemeral data tools directly into these areas of risk, giving organizations a simple way to keep working as they always have, without leaving doors open for attackers.
If your organization handles sensitive approvals or system access, those interactions are now prime targets for AI-driven impersonation. Traceless integrates with your existing tools in under 10 minutes, adding identity verification and ephemeral messaging that make these attacks significantly harder to pull off. Book a demo to see how it works.