ZenDesk and Traceless
Secure Your Support Desk.
Stop impersonation and Vishing. Keep your ticket history clean and compliant.
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Verify: real-time MFA support workflows
Verify the identity of end users and employees directly inside a Zendesk ticket without switching tools.
Use Cases
- Confirm users before password resets or email changes
- Validate high-risk requests like MFA resets and access updates
- Prevent social engineering and account takeovers
- Verify executives and VIP users before taking action
How it Works
Click Request Identity inside any Zendesk ticket. Choose MFA method: SMS, email, Duo, Okta, passkeys, or Microsoft Authenticator. User approves the push notification. Zendesk logs the verification event automatically
Data: Send Secrets Without Storing Them in Tickets
Share passwords, API keys, and sensitive files using expiring, identity-verified Traces
Use Cases
- Send temporary passwords securely
- Deliver API keys and credentials without exposure
- Receive logs and configuration files safely
- Prevent sensitive data from living in ticket history
How it Works
Click Send Trace or Request Trace from the ticket sidebar. Generate an expiring, one-time secure link.
User verifies identity before accessing the data. Zendesk logs access.
Start Securing Zendesk Today
Add Traceless to your Zendesk workspace via the marketplace
Configure your settings for identity verification and secure file sharing
Start protecting your team