Connectwise and Traceless
Secure Support, Built Into Every Ticket
massively reduce breach exposure with Traceless.
Watch Demo
verify to prevent account takeovers
Know who is calling in and prevent phishing without leaving your ConnectWise workflow.
Use Cases
- Confirm users before password changes
- Verify access or deletion requests
- Add MFA to your support workflow
How it Works
Click “Request Identity” from any ticket. User receives a secure verification link. Once verified, confirmation logs in the ticket.
Data: Share data Without Risk
Send or receive sensitive text and files without leaving them in the ticket.
Use Cases
- Share passwords or config files securely
- Receive logs or sensitive docs without storing them
- Keep ticket history clean for audits
How it Works
Click “Send Trace” or “Request Trace” in the ticket. Traceless creates a secure, identity-verified, expiring link. Data disappears after download; nothing stored
Trusted by Industry Leaders
Traceless is a great add-on for CW Manage tickets. Its super simple to use, it works, and support is awesome. Love that they added the ability to send or request files securely and have a web version for those use cases that don't involve a ticket like sharing a cred between colleagues, too.
Secure your Help Desk Today
Follow our setup guide to connect Traceless with ConnectWise
Configure Identity and Data features to match your policies
Train your team and start securing tickets today