Halo and Traceless
Secure Identity Checks and Confidential Text and File Transfers
Traceless integrates Directly in Halo to help MSPs and IT service teams
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Verify: Support Workflow Identity Verification
Confirm a user’s identity directly from the Halo ticket before processing sensitive requests like password resets or access changes.
Use Cases
- Verify users before resetting passwords or changing permissions
- Confirm approvals for financial or executive actions
- Add identity verification to any support ticket without switching tools
How it Works
Click “Request Identity” in the Halo ticket. User receives a secure link to verify via email, SMS, Duo, or Microsoft Authenticator. Once verified, a confirmation is logged in the ticket thread.
Data: Share Files, Keep Your Tickets Clean
Traceless Data ensures that what gets sent is secure and what’s received doesn’t get stored.
Use Cases
- Deliver credentials or config files to customers securely
- Request sensitive documents without storing them in plain text
- Keep ticket history audit-ready and risk-free
How it Works
Click “Send Trace” or “Request Trace” in the ticket. Traceless generates a secure, identity-verified download link. The file vanishes after it’s accessed, nothing is stored in Halo
Start Secure and Compliant Support
Install Traceless in your Halo instance - integration guide
Configure identity and data workflows to fit your policies
Train your team and start protecting tickets immediately