Autotask and Traceless
Secure Your Help Desk. No more guesswork.
verify identities and exchange sensitive text and file data directly from the Autotask ticket
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Verify: Know Who You’re Helping
Add MFA into your help desk workflow with zero disruption.
Use Cases
- Confirm users before password resets or access changes
- Validate executive approvals before taking action
- Prevent impersonation inside support workflows
How it Works
Click “Request Identity” from any ticket. Traceless sends a secure MFA prompt to the user. Once verified, the ticket displays confirmation — all in Autotask.
Data: Share Sensitive Files, Without Leaving a Trace
Send and receive confidential files through Autotask with zero residual storage. Traceless Data creates secure, auto-expiring links verified by identity.
Use Cases
- Share HR, legal, or financial documents with no storage exposure
- Require Duo MFA before file access
- Stay compliant in high-trust, regulated environments
How it Works
Use “Send Trace” or “Request Trace” from the ticket. Traceless creates a secure, identity-verified download link. After access, the file disappears — nothing left behind
Secure Help Desk Communications
Install via the Autotask integration guide
Configure Identity & Data workflows
Train your team and start securing tickets today