Traceless Verify for Help Desks
Verify identity before taking action.
Confirm who’s behind the request before password resets, MFA recovery, account recovery and other high-risk actions.
On-demand, bidirectional verification built into the workflows your IT team already uses.
IDENTITY VERIFICATION IN HELP DESK WORKFLOWS
Verify at the moment of risk
Password resets, MFA recovery and access changes shouldn't depend on familiarity, security questions or an agent's judgment.
HOW IT WORKS
Verification without leaving the workflow
Trigger identity verification at the moment of a high-risk request, directly from the tools your team already uses.
- Trigger verification from Traceless or directly within supported chat and ticketing workflows.
- Verify identity at the moment of a password reset, MFA recovery, access change or other sensitive action.
- Support verification methods including biometric passkeys, Verified ID, Okta, Duo, Entra and more.
Generate identity verification requests from your existing workflow using the authentication methods your organization already trusts.
WHEN TO VERIFY
High-risk requests require verified identity
Before IT changes access, credentials or permissions, confirm the person behind the request.
Password & account resets
Verify identity before resetting passwords, unlocking accounts or restoring account access.
MFA recovery
Confirm the requester before resetting MFA, enrolling a new device or changing authentication methods.
Access & privilege changes
Verify identity before granting access, changing permissions or approving privileged actions.
Sensitive requests
Add verification when a request involves credentials, confidential information or other high-risk actions.
Integrations
Works in the systems your team already uses
More than 15 integrations and always building. API-native.
Coming soon
Coming soon
Trusted by industry leaders
Traceless is super simple to set up and start using. The team can use it for any type of sensitive data. From a leadership standpoint, it satisfies an area of security that some end users pressure techs to bypass. Additionally, it shows our clients how seriously we take our and their data security. Traceless has allowed us to easily implement a security feature that maintains the client experience and aligns with our responsibility as an IT service provider.
Somerbys IT
Love this tool - it's a no brainer! Once we deployed Traceless, we were able to streamline the process and capture information in the ticket automatically. We built processes to leverage the tool to verify the identity of the contact using SMS.
Aspire Technology Solutions, Inc.
YOUR TRIAL
See Traceless Verify in your workflow
Questions
FAQ
Does Traceless Verify work with our existing tools?
Yes. Traceless integrates with common IT, ticketing, identity and communication systems and can be deployed within existing workflows.
Can employees verify IT personnel too?
Yes. Traceless supports bidirectional verification, allowing both the requester and the IT professional to establish identity when needed.
What actions should require identity verification?
Password resets, MFA recovery, account recovery, access changes and other requests where acting on an impersonated identity could expose accounts, systems or sensitive information.
COMPLIANCE AND INSURANCE
Audit readiness
- Aligns to SOC 2, NIST, CIS, ISO, HIPAA, GDPR, CMMC 2.0, Mitre Attack, Mitre Defense. Contact us for detailed compliance mapping support.
- Immutable audit record for identity verification and secure data exchange.
- Scans for and removes persistent, sensitive records on your communication channels and ticket platforms.
GET STARTED
Secure every high-risk interaction
Rapid deployment. Immediate risk reduction.