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Beyond AI Chatbots, how do modern MSPs raise the bar for automation? - DEC 3

The Marks and Spencer Breach and the High Cost of Trust

The Marks and Spencer Breach and the High Cost of Trust

by Gene Reich | May 10, 2025 | Cybersecurity Threats, Marks & Spencer, Trends, Vishing

The Case Against Email

The Case Against Email

by Gene Reich | May 6, 2025 | MSP Security Best Practices, Secure Communication

Why MSPs Should Stop Sending Sensitive Information Over Email—And What To Do Instead At some point, the industry forgot what email really is: a decades-old open protocol designed for convenience, not security. It was never meant to carry confidential data, authorize...
Cybercrime’s Greatest Hits

Cybercrime’s Greatest Hits

by Gene Reich | Apr 29, 2025 | Cybersecurity for MSPs, Reader's Choice, Trends

The Hacks That Changed Everything In the early morning hours of February 5, 2016, a message appeared on the network of the Bangladesh Bank in Dhaka. It was a standard, unremarkable instruction—a wire transfer request. Moments later, another. Then another. By the time...
Your Service Desk is a Target

Your Service Desk is a Target

by Gene Reich | Apr 22, 2025 | Cybersecurity for MSPs, Cybersecurity Threats

How Hackers Use Social Engineering to Bypass Security The Front Door No One Guards Most organizations think of cybersecurity as a battle fought on the front lines of firewalls, endpoint detection, and threat intelligence feeds. But what if the real weakness isn’t in...
The (not so) Silent Deception: How AI and Voice Cloning is Redefining Trust

The (not so) Silent Deception: How AI and Voice Cloning is Redefining Trust

by Gene Reich | Apr 15, 2025 | AI Fraud Prevention, Cybersecurity Threats

In the hushed corridors of corporate power, where decisions ripple across markets and lives, trust is the currency that holds everything together. Yet, in an era where artificial intelligence can mimic a person’s voice after 15 seconds of hearing it (via AP...
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