Problem: Your help desk team doesn’t know who is calling in and wants to prevent phishing
Problem: You have no way to send a customer a password when they don’t have a secure device
Problem: You have no way to securely request data from your customers

Solution: You can use Traceless inside Autotask to verify your customers identity effortlessly, send and receive data leaving nothing left in the PSA and monitor your communications infrastructure.

“Traceless makes the everyday task of MSPs managing user’s passwords simple and secure. It completely removes the risk of passwords being stuck in an email […], allows for a 2-factor challenge so you know the user is who they say they are, then generates secure passwords and allows them to be sent via the PSA ticket. Our team and Clients think it’s great!”

Chris, November 2022