by Gene Reich | Nov 7, 2025 | Ephemeral Messaging, Identity Verification, Permanent Data, Residual Data
I may be dating myself here, but I remember a time when “data” was stored in filing cabinets. I also remember how companies I worked for had off-site storage centers; huge warehouses to hold old paperwork. And there was also yearly culling: tax info that was older...
by Gene Reich | Nov 4, 2025 | Cybersecurity Threats, Ephemeral Messaging, Help Desk Verification, Identity Verification
How identity checks inside ticketing systems are redefining cybersecurity’s weakest link. The modern help desk is built to solve problems quickly. And that’s a good thing. We all want our customers or employees to experience as little friction in their...
by Gene Reich | Oct 6, 2025 | Identity Verification, MFA, Secure Communication
For years, the cybersecurity conversation has focused on keeping attackers out. Passwords gave way to two-factor authentication, then biometrics, and on and on. Each innovation added another layer. But as threats evolved, a pattern emerged: our systems became harder...
by Gene Reich | Sep 26, 2025 | Cybersecurity Threats, Identity Verification, MFA, Trends
Help desks remain one of the most common points of attack in cybersecurity. When someone calls in to request a password reset or access change, technicians often rely on phone calls or email confirmations to decide whether the request is legitimate. Attackers know...
