by Gene Reich | Nov 4, 2025 | Cybersecurity Threats, Ephemeral Messaging, Help Desk Verification, Identity Verification
How identity checks inside ticketing systems are redefining cybersecurity’s weakest link. The modern help desk is built to solve problems quickly. And that’s a good thing. We all want our customers or employees to experience as little friction in their...
by Gene Reich | Oct 6, 2025 | Identity Verification, MFA, Secure Communication
For years, the cybersecurity conversation has focused on keeping attackers out. Passwords gave way to two-factor authentication, then biometrics, and on and on. Each innovation added another layer. But as threats evolved, a pattern emerged: our systems became harder...
by Gene Reich | Sep 26, 2025 | Cybersecurity Threats, Identity Verification, MFA, Trends
Help desks remain one of the most common points of attack in cybersecurity. When someone calls in to request a password reset or access change, technicians often rely on phone calls or email confirmations to decide whether the request is legitimate. Attackers know...
by Gene Reich | Sep 22, 2025 | Deception As A Service, Identity Verification, Secure Communication, Social Engineering
From Phishing Kits to Full-Service Fraud Two decades ago, the most a criminal could hope to sell online was a basic phishing kit. These were crude templates, often copied from bank websites, that allowed even unsophisticated actors to send convincing looking emails....
