CASE STUDY | Endsight
How Endsight simplified secure password delivery
With Traceless integrated into ConnectWise, Endsight made credential sharing easier for technicians while supporting its security and compliance goals.
Customer since:
2020
Integrated Workflow:
ConnectWise
Workflow compromises:
0 Reported
How Traceless helped
- Prevent impersonation fraud
- Protect credentials and approvals
- Built for real-time decisions in chat
The Challenge
Password sharing was secure, but more complicated than it needed to be
Before adopting Traceless, Endsight already had procedures for sharing passwords securely. The issue was that those procedures could be cumbersome, particularly when technicians needed to deliver credentials quickly while maintaining compliance and an audit trail.
The company wanted a way to make password delivery more consistent without requiring technicians to work outside their existing support environment.
The solution
Bringing secure credential sharing into ConnectWise
Endsight selected Traceless in part because it integrated with ConnectWise and supported the way its technicians already worked.
Instead of relying on phone calls to communicate complicated passwords, technicians could send credentials securely through a workflow connected to their existing support system.
The rollout was straightforward. Internal training was largely self-service, and new technicians could become familiar with the process as part of their standard onboarding.
The Results
Faster support and less sensitive information exposure
Endsight reported two important improvements: a more efficient process for password resets and account creation, and reduced exposure associated with credential delivery.
During its October 2026 interview, Endsight also reported that it had not identified any compromises associated with the account-creation and password-delivery workflow it used Traceless for.
Although the team did not provide a quantified reduction in handling time, its experience illustrates how secure credential delivery can support both technician efficiency and security objectives.
The Conclusion
Why it matters
For MSPs, password resets and account creation are routine support activities. Improving how those requests are handled can reduce unnecessary steps while making sensitive information easier to control.
Endsight's experience demonstrates that security improvements do not have to come at the expense of everyday support efficiency.
“There’s really nothing to consider. Just get it.”
Traceless has made it much easier for our team to securely send credentials while keeping the process fast for our clients. It supports the compliance and audit trail we were looking for, reduces our attack surface, and helps us resolve password resets and account creation requests faster.
Endsight
“We’re always trying to be efficient and not have our technical team pivot to additional tools.”
Traceless gives our team a simple way to verify identity and exchange sensitive information without leaving credentials sitting in email or other systems. The ConnectWise integration keeps the process inside the workflow our technicians already use, and onboarding required very little effort.
Applied Tech
Love this tool - it's a no brainer! Once we deployed Traceless, we were able to streamline the process and capture information in the ticket automatically. We built processes to leverage the tool to verify the identity of the contact using SMS.
Aspire Technology Solutions, Inc.
Traceless is super simple to set up and start using. The team can use it for any type of sensitive data. From a leadership standpoint, it satisfies an area of security that some end users pressure techs to bypass. Additionally, it shows our clients how seriously we take our and their data security. Traceless has allowed us to easily implement a security feature that maintains the client experience and aligns with our responsibility as an IT service provider.
Somerbys IT
Questions
FAQ
What do teams use Traceless for?
Teams use Traceless to verify identity, securely exchange sensitive information, and reduce exposure during support and service workflows.
Does Traceless fit into existing workflows?
Yes. Traceless is designed to work alongside the tools teams already use, including PSA platforms, identity providers, and communication channels.
How difficult is Traceless to roll out?
Customers consistently describe onboarding as straightforward and easy to learn. Traceless is designed to add security without adding unnecessary complexity for technicians.
GET STARTED
Secure every high-risk interaction
Rapid deployment. Immediate risk reduction.