Here’s what our customers have to say

Brent Kenreich

Cloud Cover

Traceless is a great product. It keeps secure information out of emails and tickets. You also get reporting so you can see who isn’t using the tool and then ask them how they’re sharing secure information. Clients find it easy to use as well. Integration was quick and easy.

Stan Burton

Burton Computer Resources, Inc.

Traceless elegantly solves identification issues and secure file communications right from inside ConnectWise Manage. Simple to use and simple to install. Support and customer service could not be better. Now you can use it outside of Manage from a browser when you’re not working from a Manage ticket for secure credential sharing or messages. Awesome product.

Paul Forlini

ACE IT Solutions

Great, simple, and effective solution for sending encrypted data and files. Solution is also low cost which makes it great for MSPs that are just starting out. The pod works well within CW manage which allows access to all the primary features.

Sean Tindall

Bulletproof InfoTech Inc.

Traceless is a fantastic tool. Audit and secure your critical communications. Validate users are who you think they are. The way they implemented these features is top notch.

Trevor Dyck


Traceless is a great add-on for CW Manage tickets. Its super simple to use, it works, and support is awesome. Love that they added the ability to send or request files securely and have a web version for those use cases that don’t involve a ticket like sharing a credential between colleagues, too.

Zack Heckler

Aspire Technology Solutions, Inc.

Love this tool – it’s a no brainer! Prior to using Traceless, we used a combination of free tools to accomplish the same task which, in hindsight, was very time consuming. Once we deployed Traceless, we were able to streamline the process and capture information in the ticket automatically when secure data was retrieved by the end user. In addition, we built processes to leverage the tool to verify the identity of the contact using SMS.

Cliff Robinson

Milner Technologies, Inc.

This product does exactly we need it to do. It’s simple to understand, always works, with no glitches. It’s become a staple of our day to day interactions with our clients.

Matthew Widdowson

Somerbys IT

As an early adopter of Traceless it has given us the ability to send sensitive data in a secure manner which has really impressed our clients. With the latest addition of being able to send and receive files as well as receive data its now one of our must have tools.This product does exactly we need it to do. It’s simple to understand, always works, with no glitches. It’s become a staple of our day to day interactions with our clients.

Evan Mandel

Founders Technology Group

Traceless has been fantastic for us. Easily works to send sensitive info to clients via ticket, documents it properly… and now we can send files and receive info! Highly recommend!

Andrew Cohen

SMR Consulting

Traceless should be a required tool for any IT services provider (or any company for that matter), that needs to send secure information such as passwords on an ad-hoc basis. We’re an early adopter of Traceless and I can’t imagine running our service department without it. The cost to benefit ratio wildly exceeds my original expectations. Don’t hesitate, get it now!

Dan Scott

Complete I.T.

Traceless makes the everyday task of MSP’s managing user’s passwords simple and secure. It completely removes the risk of user passwords being sat in an email and forever stored in a Manage ticket, allows for a 2-factor challenge so you know the user is who they say they are, then generates secure passwords and allows them to be sent via the ticket in a 1-click, disposable link – all from inside Manage in a pod on service tickets where it should be. Our Team and Clients think it’s great!

Elaine Hodges

Springboard IT

Traceless is super simple to set up and start using. The team can use it for any type of sensitive data. From a leadership standpoint, it satisfies an area of security that some end users pressure techs to bypass. Additionally, it shows our clients how seriously we take our and their data security. Traceless has allowed us to easily implement a security feature that maintains the client experience and aligns with our responsibility as an IT service provider.

Victor Liu

Link High Technologies, Inc.

With security top of mind, it was important to find a easy to use solution for our engineers to send passwords within Connectwise. Encrypted emails were cumbersome and time consuming. The identity verification allows us to verify our clients before changing passwords or administrative access.

Matthew Bookspan


As the first client of Traceless, we were very excited to have a secure password capability. The fact that we can validate our clients when they call via 2FA as well as send expiring secured links to our client is instrumental to our business. Most importantly, our clients love it.

Shane Swanson

Snap Tech IT

As a security focused organization we do not allow our techs to send passwords in plain text so we had been using encrypted emails however users constantly had issues not knowing how to open the emails which lead to more time being spent than necessary. Luckily we came across Traceless which allows us to send the client a secure link and we get to control how long that link is valid for. It was very quick and easy to implement. Our clients and our team have found huge value in it.

Gene Reich


Much to my concern my team was sending passwords and other sensitive data via email in ConnectWise Manage. Traceless allowed my team to send sensitive data securely to our customers and none of that data is in ConnectWise or email. It also keeps an audit trail of the data which helps us ensure things are done right. Easy to implement and quickly adopted by the team!